"We provide uptime or SLA guarantees in specific commercial contracts," says Cory Louie, Head of Trust, Safety, & Security, Dropbox.
A fourth facility offers emergency backup storage for encrypted binaries so Box can restore from that location.ĭropbox offers uptime guarantees, but doesn't share them publicly. "We select colocation facilities with the highest levels of service bandwidth and disaster avoidance for these data centers," says Shirk. That infrastructure spans four geographically dispersed locations including three primary data centers. We deploy the highest quality networking and services at a much bigger scale, which allows us to offer enterprise protection more efficiently," says Grant Shirk, group product marketing manager, enterprise, Box. "First, we have a single infrastructure serving all our customers at all paid levels. These situations leave customers wondering who has access to their files and whether someone will delete them.īox assures enterprise customers with an SLA guarantee of 99.9% uptime, maintaining that uptime in several ways and offering customer account credits where it fails. "This exact circumstance left customers of the Megaupload file sharing service virtually stranded, without access to files in the service's cloud environment, regardless of their legitimate and proper use of the service," says Gordon. Enterprises cannot ensure service up time, file availability, or even that the service will not shutdown altogether. File sharing services store data outside corporate IT where enterprises can lose control of it.
0 kommentar(er)
